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The legal bit

Terms and Conditions and Rules of Play

1. We love our Little Town of Play and everyone who comes to visit us. We hope you will too and please respect others in our town and encourage children to do so as well.
2. Children must be supervised at all times by their responsible adult, we cannot take responsibility for children at any time. 
3. The Little Town of Play Ltd. accepts no liability for any loss or damage to visitors’ belongings, we advise you to keep valuables with you at all times.
4. Cars are parked at owners’ risk. The Little Town of Play Ltd. Accepts no liability for damage or accidents.
5. The play area is a no-shoe zone, please remove shoes before entering and please wear socks at all times. If there are medical shoes that need to be worn please contact us before your visit.
6. No Running in our Little Town. 
7. On arrival our doors may be locked as we reset the play area in between play sessions. The doors will open 5 minutes before the play session is due to start. If there are adverse weather conditions, we will open the doors where possible but we kindly ask that you stay in the café area until we are finished setting up.
8. No food or drink is allowed in the play area.
9. Only food purchased on the premises may be consumed. There are exceptions for some dietary requirements as we do cater for most but please contact us prior to your visit if you have any concerns.
10. We kindly ask that any children who are or have been unwell refrain from visiting The Little Town of Play Ltd for 48 hours, the ticket refund and transfer policy still applies.
11. Please report accidents to a member of staff so we can provide the necessary assistance and avoid any more accidents occurring. We also need to report any accidents as part of our ongoing audits.
12. Please report any damage to the play area or any equipment. You may be asked to pay for the damage if this is found to be intentional damage.
13. The Little Town of Play reserve the right to refuse admission or ask customers to leave at any time. Abusive language or behaviour towards staff or other customers will not be tolerated and you will be asked to leave immediately with no refund. 
14. When taking pictures of your children we ask that you only take pictures of your children due to privacy concerns. The Little Town of Play Ltd cannot be held responsible for any images shared by other customers. The Little Town of Play will never share images without obtaining written consent before sharing.
15. The children who get the most benefit out of The Little Town of Play are aged 8 and under to walking age, although anyone can come and play. However, please note some of the toys and outfits are designed for children aged 3 and over, please closely supervise those under this age for this reason.
16. Each session lasts 80 minutes including a 5 minute tidy up time please see our bookings page for each timed slot available. 
17. Visitors may arrive 5 minutes before your start time and must leave at the allotted end time. 
18. If you arrive late for your session you are most welcome to join in the remainder of your session time, however, there will be no refunds given or discounts. 
19. We do have on-site parking; this is available on a first come first served basis and each customer leaves their car parked at their own risk. The Little Town of Play Ltd does not accept liability for loss, damage or accidents. 
20. Smoking and E-Cigarettes are prohibited in The Little Town of Play.  
21. We only permit assistance animals in The Little Town of Play. 

Guest Restrictions

We pride ourselves on being an inclusive family leisure venue operator and aim to provide a great experience for all families.

To achieve a friendly, family atmosphere for all our guests, we reserve the right to refuse or cancel bookings (without refund) from:

1. All-adult bookings (you must have a child 12 or under as part of your booking).

2. Anyone who is abusive to our team either before or during their visit or who has previously been abusive.
3. We don’t knowingly allow any guest to use or visit our venues who: (i) has an unspent criminal conviction; (ii) has an entry on a criminal register (including the sex offenders’ register); (iii) has any record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour; (iv) is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or (v) is subject to a Risk of Sexual Harm Order or Child Abduction Notice. If you don’t disclose this information about yourself or any other member of your party, and it later becomes known to us, we reserve the right to cancel your booking and require that you, and the other members of your party, leave the venue, without refund.

Tickets, Transfers and Cancellations

1. When purchasing a ticket please note all tickets are non-refundable.

2. Transfers may be permitted with 24hours notice given and with email correspondence.

3. We ask if your child is unwell within the 48 hours prior to attending The Little Town of Play that you do not attend if you provide 24 hours’ notice with email correspondence then we will happily exchange your ticket for another day.

4. The Little Town of Play reserves the right to close at any time, this will be for your safety and security, if this occurs, we will issue full refunds or transfer to another session.

5. One child ticket entitles the bearer of that ticket to 1 adult entry, additional adult tickets may be purchased separately in advance.

6. Ticket price includes entry only, it does not include any food or drink. These can be purchased separately. Remember, we are a cashless town so don’t forget your card!

7. We require pre-bookings via our website online. We cannot guarantee that there will be space on a session if you walk in, we will try to accommodate you whenever possible however you may be asked to leave and return for a different session. We hate to disappoint you so please book online in advance; our booking system accepts bookings right up until the sessions have started.

8. Group bookings are permitted up to 10 tickets in total. The Little Town of Play reserves the right to cancel any bookings exceeding this amount.

9. Our spaces are limited, this is so children and adults can get full enjoyment from The Little Town of Play.

10. Unaccompanied adults will be refused entry.

11. Ticket prices are listed however may change at any time.

12. Please note if you are buying on behalf of someone else please make them aware of our terms, conditions and rules of play.


Special Arrangements

1. Please contact us if you have any allergies or disabilities or medical conditions that you feel we may need to be aware of. Our email is

Privacy policy

Welcome to our privacy policy

Your privacy is critically important to us.

The Little Town of Play Ltd is located at:

The Little Town of Play Ltd
Unit 1 Rowms Lane
South Yorkshire
United Kingdom

01709 581 079

It is The Little Town of Play’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to (hereinafter, “us”, “we”, or “”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website visitors

Like most website operators, The Little Town of Play collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The Little Town of Play’s purpose in collecting non-personally identifying information is to better understand how The Little Town of Play’s visitors use its website. From time to time, The Little Town of Play may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

The Little Town of Play also collects potentially personally identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on blog posts. The Little Town of Play only discloses logged-in user and commenter IP addresses under the same circumstances that it uses and discloses personally identifying information as described below.

Gathering of personally-identifying information

Certain visitors to The Little Town of Play’s websites choose to interact with The Little Town of Play in ways that require The Little Town of Play to gather personally identifying information. The amount and type of information that The Little Town of Play gathers depend on the nature of the interaction. For example, we ask visitors who sign up for a blog at to provide a username and email address.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to external sites

Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites, products, or services.

– Https:// uses Google AdWords for remarketing
Https:// uses the remarketing services to advertise on third-party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt-out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Protection of certain personally

Identifying information
The Little Town of Play discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on The Little Town of Play’s behalf or to provide services available at The Little Town of Play’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using The Little Town of Play’s website, you consent to the transfer of such information to them. The Little Town of Play will not rent or sell potentially personally-identifying and personally identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, The Little Town of Play discloses potentially personally identifying and personally identifying information only in response to a subpoena, court order, or another governmental request, or when The Little Town of Play believes in good faith that disclosure is reasonably necessary to protect the property or rights of The Little Town of Play, third parties or the public at large.

If you are a registered user of and have supplied your email address, The Little Town of Play may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with The Little Town of Play and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. The Little Town of Play takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information.

Aggregated statistics

The Little Town of Play may collect statistics about the behaviour of visitors to its website. The Little Town of Play may display this information publicly or provide it to others. However, The Little Town of Play does not disclose your personally identifying information.

Affiliate disclosure

This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.


To enrich and perfect your online experience, The Little Town of Play uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising, and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Little Town of Play uses cookies to help The Little Town of Play identify and track visitors, their usage of, and their website access preferences. The Little Town of Play visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using The Little Town of Play’s websites, with the drawback that certain features of The Little Town of Play’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to The Little Town of Play’s use of cookies.


Those who engage in transactions with The Little Town of Play – by purchasing The Little Town of Play’s services or products are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, The Little Town of Play collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with The Little Town of Play. The Little Town of Play does not disclose personally identifying information other than as described below. And visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Business transfers

If The Little Town of Play, or substantially all of its assets, were acquired, or in the unlikely event that The Little Town of Play goes out of business or enters bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of The Little Town of Play may continue to use your personal information as set forth in this policy.

Privacy policy changes

Although most changes are likely to be minor, The Little Town of Play may change its Privacy Policy from time to time, and in The Little Town of Play’s sole discretion. The Little Town of Play encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Credit & contact information

This privacy policy was created at If you have any questions about this Privacy Policy, please contact us via or phone.

Cookie policy

Strictly necessary cookies

These cookies are essential to providing you with the ability to navigate across the website, such as providing you with the pages that you have requested via our menu system.


This website uses cookies to provide services such as tracking users across the shopping cart process. This website needs to use cookies to enable our system to track your location throughout your purchase, this is needed in order to log your order into our system so that we can book you in for your play session.

Google analytics

This website uses Google analytics in order to provide user behaviour statistics such as which pages a user has visited and which pages are most popular. We use these analytics tools to help users understand which pages/content is most beneficial to our customers, this allows us the knowledge to provide more content that is most relevant to our customers.