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Rules of play

Rules of play

  • We love our Little Town of Play and everyone that comes to visit us. We hope you will too and please respect others in our town and encourage children to do so as well.

  • Children must be supervised at all times by their responsible adult, we cannot take responsibility for children at any time.

  • The Little Town of Play Ltd accepts no liability for any loss or damage to visitors’ belongings, we advise you to keep valuables with you at all times.

  • No running in our Little Town of Play.

  • Cars are parked at the owner’s risk. The Little Town of Play Ltd. Accepts no liability for damage or accidents.

  • The play area is a no-shoe zone, please remove your shoes before entering and please wear socks at all times. If there are medical shoes that need to be worn please contact us before your visit.

  • Please try to time your arrival for approximately 5 minutes before the scheduled session start time. The doors will remain locked until this time to allow us to prepare our town for your visit. If there are adverse weather conditions, we will open the doors earlier where possible but we kindly ask that you stay in the café area until we are finished setting up.

  • No food or drink is allowed in the play area.

  • Only food purchased on the premises may be consumed. There are exceptions for dietary requirements but please contact us prior to your visit.

  • We kindly ask that any children who are, or have been unwell, refrain from visiting The Little Town of Play Ltd for 48 hours, the ticket refund and transfer policy still applies.

  • Please report accidents to a member of staff so we can provide the necessary assistance and avoid any more accidents occurring. We also need to report any accidents as part of our ongoing audits.

  • Please report any damage to the play area or any equipment. You may be asked to pay for the damage if this is found to be intentional damage.

  • The Little Town of Play reserves the right to refuse admission or ask customers to leave at any time. Abusive language or behaviour towards staff or other customers will not be tolerated and you will be asked to leave immediately with no refund.

  • When taking pictures of your own children we please ask that you only take pictures of your own children due to privacy concerns.

  • The children who get the most benefit out of The Little Town of Play are aged 8 and under to walking age.

  • Each session lasts 80 minutes including a 5-minute tidy-up time, please see our bookings page for each time slot available.

  • Visitors may arrive 5 minutes before your start time and must leave at the allotted end time.

  • If you arrive late for your session you are most welcome to join in the remainder of your session time, however, there will be no refunds or discounts given.

  • We do have on-site parking; this is available on a first-come-first-served basis and each customer leaves their car parked at their own risk. The Little Town of Play Ltd does not accept any liability for loss, damage, or accidents.

  • Smoking and E-Cigarettes are prohibited in The Little Town of Play.

  • We only permit assistance animals in The Little Town of Play.